Pricing
Wow your customers. Don't break your brain.
Free gets you 5 calls, every artifact, and enough to see whether your call yesterday would have taken 4 minutes instead of 40. Pro and Team add unlimited calls, your full org taxonomy, and autofill for the fields you open most.
Cancel anytime in one click. No card to start. No “talk to sales” gates.
Free
For CSMs trying it solo.
$0
5 calls, no card, no expiry.
- ✓5 lifetime call generations
- ✓Post-call TLDR, CTAs, milestones, follow-up email
- ✓Risk flags with verbatim customer quotes
- ✓Click-to-copy into Gainsight, no IT approval needed
- ✓Native Gong support — auto-detect, click to generate
- ✓Manual transcript paste for Fireflies, Supernormal, Fathom, Chorus, Otter.ai, Zoom
Most popular
Pro
For the CSM who logs every call.
$29/month
Cancel anytime. Or don’t. We’re not going anywhere.
- ✓Everything in Free
- ✓Unlimited calls
- ✓CTA and Activity autofill: types directly into your open Gainsight session. No API credential required.
- ✓Longer call support and sharper output. Handles complex multi-stakeholder calls without losing context.
- ✓Web search before every call — recent customer news with a strategic CS angle
- ✓Your CTA Types, Reasons, Priorities, Statuses, milestone picklist, success plan objectives, and your voice.
- ✓Success Plan auto-populated — 14 Gainsight SP fields per call
- ✓Quick Setup template — paste your Gainsight config once, the extension parses it
Team
For the CS team that logs together.
$199/month
Up to 15 CSMs. More? Email hello@cockpitcopilot.io.
- ✓Everything in Pro, for every CSM on your team
- ✓Shared org config — admin sets it once, the team inherits it
- ✓Team admin dashboard — invite CSMs, manage seats
- ✓Read-only org guidance for CSMs — they can’t accidentally break the taxonomy
- ✓Autofill configured once by admin, active for every CSM on the team. Same fields, same behavior, no individual setup.
- ✓Lifecycle and adoption logging that’s actually consistent across the whole team
- ✓Direct line to the team building this for any org-specific question
- ✓The data quality lift your CS leadership has been asking for since 2019
15 seats at $13 each. One avoided churn review pays for a year.
Enterprise
For larger teams with procurement, security review, and an admin who reads SAML metadata for fun.
Everything in Team, plus: SAML 2.0 SSO, SCIM 2.0 provisioning, admin audit logs, annual billing, purchase orders, NET-30/60, custom MSA, DPA on file, EU data residency, and a 30-day evaluation window for IT review.
Pricing on request. Most contracts start at 50 seats annual.
How it ships
Three ways to use it. All work.
Mode 1
Click-to-copy.
Default. No admin approval. Every output has a copy button for every Gainsight surface.
Mode 2
Autofill, no admin required.
CTAs + Activities live now. They type directly into your open Gainsight session. No API credential required.
Mode 3
API push.
Success Plans + Milestones push to Gainsight when your admin connects. Optional, not required.
FAQ
How is this different from Gong AI summaries or Gainsight Horizon AI?
Those are built for the side of the funnel that closes deals. We’re built for the side that keeps them. Same call. Different output. Same call recorder, by the way — we work alongside Gong, not instead of it.
What’s the difference between autofill mode and copy-paste mode?
Both are available on Pro. Autofill types directly into Gainsight CTA and Activity forms in your open browser session, no extra clicks, no API credentials, no admin setup. Copy-paste gives you a one-click copy button on every field for any Gainsight surface or other tool. Most CSMs use both: autofill where it’s live, copy-paste for everything else (Success Plans, Milestones, custom fields).
How is this different from ChatGPT?
ChatGPT can do this if you write a 12-paragraph system prompt every time. We did the prompt engineering once so you don’t have to.
Can I cancel anytime?
Yes. One click in the Stripe portal. No questions, no retention email, no friction.
Do you train on my data?
No. Anthropic doesn’t train on API traffic. We don’t train on transcripts. The transcript is sent for processing and discarded — not stored, not logged, not in our database.
What if my IT team blocks debugger-permission extensions?
The debugger permission is only used to read transcripts from your call recorder, never on Gainsight. Click-to-copy mode works fine even if IT restricts debugger usage on Gainsight specifically. If your policy is a blanket block, email security@cockpitcopilot.io — there’s a future Manifest V3 path we’ll prioritize for your team.
My team uses Fireflies / Supernormal / Fathom / Chorus / Otter / Zoom instead of Gong. Does this work?
Gong is natively supported today. Everything else (Fireflies, Supernormal, Fathom, Chorus, Otter, Zoom) works via manual transcript paste right now. Native integrations are coming. Whoever raises their hand first as a testing partner ships first.
Can my team share the org config?
On the Team plan, your admin sets it once and every CSM uses the same taxonomy automatically. On Pro, you can export your config as JSON and share the blob — teammates paste it into their Settings to mirror it. On Free, settings are personal.
Why $29? Why $199?
$29 is roughly the cost of an hour of a CSM’s time, and Pro saves you 4–6 hours a week. $199 for a team of 15 is roughly the cost of a $14K renewal review meeting that happens because someone forgot to log a milestone. We did the math.
My company requires SAML SSO. Do you have it?
Yes — on Enterprise contracts. We support Okta, Microsoft Entra (Azure AD), Google Workspace, OneLogin, and PingIdentity. The onboarding is a single SAML metadata URL handoff between your IT team and ours.
My security team needs a DPA, sub-processor list, and SIG-Lite responses before they’ll approve us.
All three exist. Email security@cockpitcopilot.io and we send the packet within one business day. Sub-processor list is also published at /legal/sub-processors.
We can’t pay by credit card — we need an invoice and a PO.
Available on Enterprise contracts. Annual billing, purchase orders, NET-30 or NET-60 terms. Stripe handles the invoice; your AP team handles the rest.
Cancel anytime in one click · Free has no card and no expiry · No transcripts stored, ever